What’s your wholesale ordering policy?
We sell wholesale only to verified health and wellness businesses and health practitioners. You must supply a valid Business ID (EIN) or Social Security Number, as well as your full business name and address. This information should be sent to support@nuvothera.com.
How are orders taken?
You may order via phone, email, or online.
What are the accepted modes of payment?
We accept Master Card, Visa, Discover. You will be required to supply the 3- or 4- digit security code and zip code.
How is Shipping handled?
All orders are shipped by FedEx. A physical address is required for shipment delivery.
Do you accept returns and refunds?
In most cases, wholesale items are not refundable except for manufacturer’s defect. Wholesalers should have their own return policy. Wholesale.nuvothera.com is not responsible for the wholesale customer’s returns for any reason other than manufacturer’s defect. Do not have customers contact wholesale.nuvothera.com directly. In some cases, wholesale.nuvothera.com will accept returns within 30 days from the wholesaler.
Call our Wholesale Customer Service Department at 1-833-776-7583 for all wholesale return inquiries. Merchandise must be unopened and in saleable condition. The wholesaler is responsible for shipping and handling fees of original purchase if not defective as well as return shipping. Items returned for any reason other than wholesale.nuvothera.com’s error or manufacturer’s defect will be charged a 20% restocking fee.
In cases of damage or manufacturer’s defect to the product, please send photos to support@nuvothera.com for review. Do not return any damaged or defective item without return instructions or authorization. wholesale.nuvothera.com will inspect the photos and handle returns and refunds accordingly.
Do you drop ship?
We do not drop ship at this time.
Are we allowed to sell on Amazon or other third-party websites?
No, Nuvothera is the only authorized seller of Nuvothera products on Amazon. All other businesses are strictly prohibited from selling Nuvothera products on Amazon.
